Jay Leonard

Do you have an unusually high bounce rate? Are you looking for a way to keep customers on your website?…

Another decade is ending and a new one begins. It’s time to stop marketing like it’s 2010 and step up…

We are days away from the start of 2020 and I thought it was time to update my old social…

Getting your customers to review your product is a powerful strategy that should never be ignored or underestimated. It really…

Let’s be honest — nobody enjoys discussing their sales quota. It’s no surprise that it’s a touchy topic within sales…

“Jingle bells, jingle bells, jingle all the way. Oh! what fun it is to ride in a one-horse open sleigh.”…

Have you ever opened a marketing email and not immediately recognised what company it’s from or the purpose of the…

In today’s SaaS world, the paths of Customer Success and Customer Experience (CX) are closely linked but have gradually started…

Social media platforms keep you constantly on the edge. Which is the fresh one that is about to get popular?…

Introduction Do you have an upcoming campaign but feel like your ideas are boring and will not result in business…

2020 is predicted to feature an even stronger collision of two worlds, the financial services, and technology. Fintech represents a…

With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to…

An agency owner asked me: “What PM software do you recommend? We’re in the process of switching from our current…

The Current State of Email Marketing Email remains one of the most used and effective marketing channels. When done properly,…

The eCommerce industry is constantly growing and changing. And if your business doesn’t keep up with these changes, you could…