Jay Leonard

As this year draws to a close, PR pundits have pondered how PR will change in the coming year. Those…

The Project Manager usually focuses on the daily activities of the Development Team. They almost never miss a Daily Scrum…

Customer churn, often called customer attrition, may not be the most uplifting metric, but it’s crucial for companies to monitor.…

According to Amazon, last year’s Cyber Monday was the biggest shopping day event in history. It was part of a…

Imagine being able to make smarter business decisions, prevent issues ahead of time, and improve the ROI of your marketing…

Being customer-centric is more important than ever before. The internet levels the playing field for feedback on how businesses treat…

LinkedIn changes its paid membership offerings quite often, and they don’t come cheap. As a LinkedIn writer, I give the…

What is a Decision Maker? Decision Maker, which helps the stakeholders and Scrum Team to keep time-to-market short, by keeping…

With the continued rise of LinkedIn and other social platforms there is an increasing focus on audience, reach and network…

Oprah Winfrey is a household name today. As the host of the top-rated, award-winning Oprah Winfrey Show, she made it…

Product recommendations are one of the most important tools that your site has. They have the power to increase conversions,…

Social engineering, simple as it may seem, is a sneaky method of gaining “insider access” to an organization’s network and…

If you have a business website, you may be interested in SEO. Some businesses just set up a website to…

Recent Gartner research discovered that over 80% of organizations currently expect to compete primarily on customer experience (CX). In other…

Every business has workflows that don’t quite work. Some companies have hopelessly disjointed systems that don’t talk to one another…