New clients always ask me how to get in front of their target market and get more customers. One of…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Think of the last time you contacted the customer support department of any company. Was the experience smooth and effortless?…
Customer Experience
1-4. Best Practices, Revisited. For the sake of clarity (and to refresh your memory), here are the four best practices…
Customer Experience
Research findings indicate that customers welcome ongoing communication with brands…if they are based on relevant two-way conversations. Learnings from Voice…
Customer Experience
April is Customer Loyalty Month, tweeted Shep Hyken a few days ago. I have to admit, until then, I never…
Customer Experience
For businesses with representatives working outside a central office, there is a great chance to connect with customers. One benefit…
Customer Experience
Most companies solicit customer feedback on their products or services in various forms, even though it is hard to find…
Customer Experience
Customer Experience is the trending topic for 2015. I see new charts daily showing how CMOs are putting money into…
Customer Experience
There is hardly a company, regardless of size or industry that does not measure Customer Satisfaction. It seem to be…
Customer Experience
So, you are a CMO with a strong zest for implementing CRM into your marketing initiatives. You recognize that automating…
Customer Experience