In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
by Nick Saraev - If you’ve been questioning the value of customer relationship management (CRM) software, you can stop now. A recent study by…
by Chanakya Kyatham - With new brands and products penetrating the market daily, it is natural that new growth and marketing hacks will also…
by Shep Hyken - There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I…
by Lynn Hunsaker - In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses —…
by Chanakya Kyatham - Are you looking for the best customer feedback software to capture the inputs that your customers think of you? Your…
by Vineet Gupta - Customer experience is fast becoming a focal point for many companies today. In 2020, 27% of brands improved their Customer…
by Shep Hyken - I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I…
by Kinga Edwards - If you run a business and social media is a necessary evil for you, this article can change your point…
by Steve DiGioia - We all speak about expectations, customer expectations. They can be reasonable or extreme, and sometimes achievable or bizarre. But usually,…
by Shep Hyken - One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth Advisors, shared a great story that provides an…
by Thomas Griffin - It’s rare for customers to come across a product online and then simply click the buy or add to cart…
by Shep Hyken - We had some great feedback on The Three N’s of Employee Fulfillment article and video. Plenty of great comments. Here’s…
by David Amerland - The secret to running a successful business is gaining new customers while retaining the ones you have. This leads to…
by Shep Hyken - Last week I covered the concept of skimpflation. In case you missed it, the short definition is that skimpflation is…
by Philipp Wolf - After an eventful year like 2021, there are bound to be fundamental changes to the world of customer success. Old…
by Kinga Edwards - Educating your clients is a great way to increase customer loyalty and retention. Additionally, it allows you to stay up-to-date…
by Daniel Burrus - You read that headline right: everything does suck! And in this article, I’m going to give you the solid reasons…
by Peter Daisyme - If you’re going to sell expensive items to customers, you should be prepared to offer your customers some form of…
by Shep Hyken - The other day my friend asked me, “Is mediocrity the new customer experience?” He mentioned how he’s had to wait…
by Jason Smith - Live chat has become the preferred method of communication for many customers wanting to contact brands with questions or needing…
by Daria Leshchenko - Businesses are looking for ways to communicate with customers as smoothly as possible. The introduction of live chats and their…
by Dave Sutton - Building your brand is all about increasing your outreach and engaging more customers. As we always say at TopRight, you…
by Philipp Wolf - I’ve been talking about Customer Success and its importance for SaaS businesses for a while now, but I know it’s…
by Ali Faagba - Before eCommerce and SaaS went mainstream, you didn’t have to worry too much over churn if you had a good…
by Laura Krajewski - Long-term customers are more valuable to your company’s growth than you may think. A study from Harvard Business School found…
by Laura Patterson - Diana and I have had conversations with several customers on the topic of messaging. In each conversation, the business leader…
by Shep Hyken - Here’s a question, and I think I know the answer. Would you do business with an airline that didn’t offer…
by Liz Armbruester - The holiday season looks a bit different these days. Gone are the long lines of consumers waiting outside of box…
by Chanakya Kyatham - All your customers are the most valuable source of information when you think about user experience and product design. It…
by Nandini Sharma - Customer feedback is essential to every business in the age where we are witnessing cut-throat competition in nearly every industry.…
by Shep Hyken - Recently I was talking to a customer support rep. She was amazing. She was personable, genuinely cared, and I felt…
by Laura Patterson - Who wouldn’t want fast and easy customer growth for your business? How can there be a downside to quickly…
by Justin Herring - No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team…
by Bryan Rusche - The service profit chain dissects the levers that translate good service into profitability. The outcome of quantifying and understanding these…
by Comm100 - 79-year-old Mona Shaw was so livid that she took a hammer to her local Comcast office and smashed up computers…
by Tiffany Johnson - Client events have a nasty tendency to end up boring and dull — luckily for you, we’ve racked our brains,…
by Jessica Huhn - Sometimes, it’s so easy to get caught up in the process of converting new customers that you forget that your…
by Aurelie Chazal - For many years companies have been outsourcing different parts of their business. This isn’t a problem in itself it can…
by Denyse Drummond-Dunn - Do you know that both Google and Facebook know who you are, what you browse and what ads you click…
by Angela Hausman, PhD - Customer reach refers to your brand’s visibility and reach. This encompasses a wide range of strategies and yields a domino…
by John Hawthorne - A common business refrain is that the customer is always right. And we’ve all heard stories of companies and employees…
by John Tyreman - In business-to-business (B2B) and the professional services, there are many different paradigms in which to view marketing systems. The funnel…
by Daniel Hopper - The Servicescape The ‘servicescape’ has become a little-discussed marketing topic in the digital age; yet has quite a considerable influence…
by Steve DiGioia - Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all…
by Elizabeth Ballou - Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction.…
by Gaurav Sharma - Did you know that 65% to 75% of new products fail or miss their revenue targets? Why do you think…
by Shep Hyken - “People don’t buy what you do; they buy why you do it.” That quote comes from Simon Sinek, author of…
by Mia Jacobs - A successful organization operates in much the same way as a prestigious orchestra. Both are made up of individuals with…
by Chanakya Kyatham - It’s a world of feedback and honestly speaking, everything would be better if people cared about feedback. But then, for…
by Susan Payton - It’s much easier to market to existing customers and get them to buy more than to spend the time, money,…
by Kaye Chapman - Many of you will be familiar with Google’s autocomplete feature – suggestions which pop up when you start to type…
by Evrim Oralkan - You know the feeling: You’ve done everything you can to satisfy an unhappy customer when you find a rambling, spiteful,…
by Brenda Lyttle - Your company’s customer service is the side that the customers regular interact with. This means that your customer service should…
by Matt Shealy - Before you learn how to perform a SWOT analysis, it is important to understand not only what it is, but…
by Annette Franz - Image courtesy of Pixabay What is a Culture Committee? And do you need one? (The short answer is “Yes!”) Last…
by Teresa Becker - The customer experience (otherwise known as CX) is quickly moving to the forefront of considerations that are required for exceptional…
by Tabitha Jean Naylor - Many small businesses fail to realize just how important good customer is for the overall health of your business. This…
by Shep Hyken - It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer…
by Maya Weber - These days, customers expect a lot from businesses. Simply offering a great product or service at a competitive price isn’t…
by Kaye Chapman - Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of…
by Olivia Ryan - All people are different and we all have unique personalities. When it comes to business customers, the situation doesn’t get…
by Tamas Oszi - The current situation might look grim, but we still wish to provide you with some insightful reading material about surprise…
by Jeff Previte - The customer is everything, so creating a customer journey map is a no brainer. As Sam Walton says, “There is…
by Annette Franz - Image courtesy of Pixabay If you don’t know by now, customer understanding is the cornerstone of customer-centricity. Customer-centricity means putting…
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