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Latest in Customer Experience

Is a Google UX Design Certificate Worth It?

For those without a degree or previous experience looking to work in UX design, the Google UX Design Certificate…

Alejandro Arrieche
August 15, 2023
Customer Experience

Digital Customer Journey Mapping: Explained Through Examples

In today’s rapidly evolving digital landscape, understanding your customers’ journey is paramount for business success. The digital customer journey…

Nancy Lubale
August 14, 2023
Customer Experience

Product Usability vs User Experience (UX)

When it comes to creating successful products, the concepts of product usability vs UX or user experience are often…

Alejandro Arrieche
August 2, 2023
Customer Experience

Best CRM Software Tools — Top 11 CRMs Reviewed and Compared for 2023

79% of leads don’t convert without a CRM. With one of the best CRM software tools, you can not…

Nick Saraev
January 12, 2023
Customer Experience

Amazon Introduces the New TikTok-Like Scroll-Shop Experience — Inspire

Amazon has gotten on board with TikTok! According to the Wall Street Journal, the e-commerce business is introducing a…

Krishi Chowdary
January 2, 2023
Customer Experience

Why Product Reviews Are Important For B2B SaaS

With new brands and products penetrating the market daily, it is natural that new growth and marketing hacks will…

Chanakya Kyatham
January 17, 2022
Customer Experience

The Omnichannel Experience – What the Heck Does That Mean? 

There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel.…

Shep Hyken
January 17, 2022
Customer Experience

Intentional Customer Experience as North Star

In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses…

Lynn Hunsaker
January 14, 2022
Customer Experience

Top 7 Customer Feedback Tools for 2022

Are you looking for the best customer feedback software to capture the inputs that your customers think of you?…

Chanakya Kyatham
January 13, 2022
Customer Experience

7 Effective Ways to Improve Your Customer Experience Strategy

Customer experience is fast becoming a focal point for many companies today. In 2020, 27% of brands improved their…

Vineet Gupta
January 13, 2022
Customer Experience

5 Lessons On How to Personalize the Customer Experience

I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether…

Shep Hyken
January 10, 2022
Customer Experience

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