In today’s rapidly evolving digital landscape, understanding your customers’ journey is paramount for business success. The digital customer journey…
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When it comes to creating successful products, the concepts of product usability vs UX or user experience are often…
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There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel.…
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Customer experience is fast becoming a focal point for many companies today. In 2020, 27% of brands improved their…
I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether…