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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

The Strategic Advantage of Streamlined Processes in Quality Assurance

Quality assurance (QA) teams provide confidence that all aspects of a company’s product are delivered as intended to the customer.…

Sam Cooling
January 1, 2024
Customer Experience

65+ Web Design Statistics to Boost Your Next Web Build

Your website is often the first point of contact between your business and potential customers. It isn't just a URL;…

Nicole Kolesnikov
October 13, 2023
Customer Experience

10 Powerful Customer Feedback Tools You Need to Use

Strong customer feedback tools are important for businesses as they help them gather and analyze vital feedback from their customers.…

Mohit Oberoi
October 12, 2023
Customer Experience

Is a Google UX Design Certificate Worth It?

For those without a degree or previous experience looking to work in UX design, the Google UX Design Certificate has…

Alejandro Arrieche
August 15, 2023
Customer Experience

Digital Customer Journey Mapping: Explained Through Examples

In today's rapidly evolving digital landscape, understanding your customers' journey is paramount for business success. The digital customer journey serves…

Nancy Lubale
August 14, 2023
Customer Experience

Product Usability vs User Experience (UX)

When it comes to creating successful products, the concepts of product usability vs UX or user experience are often discussed…

Alejandro Arrieche
August 2, 2023
Customer Experience

Best CRM Software Tools — Top 11 CRMs Reviewed and Compared for 2024

79% of leads don't convert without a CRM. With one of the best CRM software tools, you can not only…

Nick Saraev
January 12, 2023
Customer Experience

Amazon Introduces the New TikTok-Like Scroll-Shop Experience — Inspire

Amazon has gotten on board with TikTok! According to the Wall Street Journal, the e-commerce business is introducing a news…

Krishi Chowdary
January 2, 2023
Customer Experience

The Omnichannel Experience – What the Heck Does That Mean? 

There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I…

Shep Hyken
January 17, 2022
Customer Experience

Intentional Customer Experience as North Star

In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses —…

Lynn Hunsaker
January 14, 2022
Customer Experience

7 Effective Ways to Improve Your Customer Experience Strategy

Customer experience is fast becoming a focal point for many companies today. In 2020, 27% of brands improved their Customer…

Vineet Gupta
January 13, 2022
Customer Experience

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