If you want to deliver a strong, effortless customer experience, you should ensure that it saves your customers time. Sounds…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the…
Customer Experience
The customer experience is your next competitive battleground. Are you prepared to win it? You can claim victory by way…
Customer Experience
I had always thought that every person had their own leadership style — some are micromanagers, for example, while others…
Customer Experience
Happy customers are the backbone of every business. They grow your revenues, bring repeat business and spread the good word…
Customer Experience
Not all returns from your customer experience investments are financial. Will that scare your executives? One of the most-frequently-asked questions…
Customer Experience
When Comcast announced it would be increasing the size of its social customer service team, it was viewed as a…
Customer Experience
How often do you call a business to make a purchase? There was that time you called the real estate…
Customer Experience
Here’s what we understand about customers and your business’s profits: keeping current customers is cheaper than trying to attract new…
Customer Experience
What do your employees know about customer experience? I've been talking about the importance of employees to the customer experience…
Customer Experience