Do you think customer experience isn't important? 89% of U.S. adults have switched to a competitor due to a poor…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
As discussed in my previous post “Customer Service for the 21st Century”, mobile devices and social networking are changing how…
Customer Experience
We've seen a shift in companies making a bigger emphasis in creating exceptional customer experiences, let's look at 12 customer…
Customer Experience
Want to succeed in your startup? Don't compete on price. Compete on value. You can't compete in price when you're…
Customer Experience
No one really wants to lose 82% of your customers, right? They do if they have bad customer service. A…
Customer Experience
I've recently been reading more and more about the concept of customer experience and customer obsession. Customer service, as it…
Customer Experience
“Join the conversation.” It’s about as appealing as asking someone to step onto an empty dance floor at a lame…
Customer Experience
Extras from the not-so-friendly skies The Purple Goldfish Project was an effort to crowd source 1,001 examples of marketing lagniappe.…
Customer Experience
Customer Experience Management (CEM) is the process of understanding and managing your customers’ interactions with and perceptions of your company…
Customer Experience
Are you interested in getting a customer service job? With countless jobs available, landing a good customer service job isn’t…
Customer Experience