The best way to attract new customers is not by focusing on them, but instead turning towards your current customers.…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
From waiters to plastic surgeons, delivering a sensational customer experience should be a top priority – never an afterthought. As…
Customer Experience
So you want something from your customers? You want them to advocate for your company, to refer their friends to…
Customer Experience
An apology and empathy that stretches beyond the first few seconds of an interaction with an angry or upset customer…
Customer Experience
Image courtesy of Pixabay Customers are yearning for better experiences. But what are you doing to design a better experience?…
Customer Experience
“Ask not what your country can do for you, ask what you can do for your country.” One of JFK’s…
Customer Experience
That’s right, the days of calling for companies to offer “support” are over. Modern businesses are now extending beyond the…
Customer Experience
A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator…
Customer Experience
Any time a customer interacts with your brand is a touchpoint. These include face to face contact with people representing…
Customer Experience
The era of social messaging and intelligent automation, for customer service, has truly come to fruition. With this, brands are…
Customer Experience