Have you ever tried a new paella recipe and when you excitedly ask your best friend how it tastes, they…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The growing excitement around customer experience (CX) is beneficial for both brands and consumers. Businesses are finally starting to prioritize…
Customer Experience
Remember when social media became a thing? The various platforms acted as windows into the lives of our friends, family…
Customer Experience
It’s morning and you’ve just had breakfast. What are you going to have for dinner? 49% of people in the…
Customer Experience
This article discusses the steps and necessary metrics to drive account retention and expansion: Common issues facing Customer Success (CS)…
Customer Experience
Great customer support looks very different than it did a decade ago. Technology has given support teams incredible ways to…
Customer Experience
Ten years ago, smartphones were in their infancy. Snapchat, Uber, and Airbnb didn’t exist and private space companies were still…
Customer Experience
In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with…
Customer Experience
“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” –…
Customer Experience
Source: Pexels.com When I started my professional career as a frontline technical support analyst for a large software company, our…
Customer Experience