With the amount of planning that went into your trade show display, from the setting the budget for the exhibition,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Qualitative research or quantitative research? Doesn’t matter if you’re doing it wrong. It used to be that qualitative research was…
Customer Experience
Every day customers get bombarded with various products and services, while the competition for their attention rapidly soars. If you're…
Customer Experience
A few weeks ago, I “fired” my (really) long-time insurance agent. I was one of his first clients and over…
Customer Experience
Traditional customer support methods are not that complex. Companies simply create a low-cost call center and populate it with people…
Customer Experience
Employees are the backbone of any company. It’s them who help foster, and build relations with the customer. Treating your…
Customer Experience
In a past job, my superiors were excited about what they called the “elephant-and-rider metaphor.” It comes from psychologist Jonathan…
Customer Experience
Discover how an effective Customer Relationship Management (CRM) system can enable your business to measure customer satisfaction in order to…
Customer Experience
If you work in customer service, then you know that words are incredibly powerful. According to psychologists Mark Waldman and…
Customer Experience
Amazon has long been considered an exemplar of how to create a great customer experience. Yet as a recent New…
Customer Experience