It’s Customer Service Week; a time to celebrate and thank representatives for their service and commitment to a challenging position…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Marketing has changed, it is no longer about reaching out to customers, it is now attracting them in. The modern…
Customer Experience
Online help authoring tools are designed to help you create new files that may be used on your help desk.…
Customer Experience
I knew companies were offering consumers an option to self-select their representative for live chat. But I learned a great…
Customer Experience
Nurturing customer loyalty is an essential priority for any successful business. Unfortunately, many businesses overlook the opportunity of using their…
Customer Experience
With Customer Service Week on the (very near) horizon, excitement is high and budgets are, well, where they are. Keeping…
Customer Experience
Next week is National Customer Service Week, and Tuesday, October 6, is CX Day. These "celebrations," for lack of a…
Customer Experience
Discover how breaking down Marketing and IT silos can lead to high levels of customer satisfaction and improved data-driven Customer…
Customer Experience
Image courtesy of humansdevel Today I'm pleased to share a guest post by Paul Laughlin. Different businesses continue to use…
Customer Experience
The Pareto rule (also known as the 80/20 Rule) says that 80% of your business’ profit comes from 20% of…
Customer Experience