It is a common practice for business owners and marketers to use customer testimonials to further their business. Testimonials are…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
We've all experienced it: a customer asks you to send a product in a color you've never seen, or requests…
Customer Experience
A customer schedules an appointment a week ahead with his cable TV provider to upgrade his service. The day comes,…
Customer Experience
Get ready: today—Wednesday, October 21st, 2015—Marty McFly and Emmett “Doc” Brown will be arriving in a time-traveling DeLorean from 1985.…
Customer Experience
How do you feel when you need to: - Start the renewal process for a customer who hasn’t been using…
Customer Experience
The comfort trap. It happens often and, for the most part, it goes unnoticed—except by our customers. We don't do…
Customer Experience
We all know that the customer is king. They are the lifeblood of our businesses. Without them, our businesses will…
Customer Experience
The gold standard in customer support has changed over the years. The objective for customers and companies has always been…
Customer Experience
You’re about to go on a ski trip, and you order new gloves from an online website. You’re pumped, but…
Customer Experience
It's scary to realize how badly poor customer service can affect the customer experience and the overall reputation and profits…
Customer Experience