According to a recent survey, 78 percent of customer service professionals are tracking at least one performance metric at work.…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
A friend of mine is a personal trainer. He is successful enough that he opened up his own gym in…
Customer Experience
If you respect your customers, they are more likely to respond positively to you and you will increase customer satisfaction.…
Customer Experience
You chase after your customers, hoping to be liked so they buy your product. In your eyes they can’t do…
Customer Experience
It’s an exciting time to be involved the customer service and communications space. There are more ways to interact with…
Customer Experience
In earlier blog posts, we talked about the importance of establishing the customer journey to drive success. The customer journey…
Customer Experience
Customer service in 2016 is so much more than the stereotypical call center full of script-reading automatons plowing through customer…
Customer Experience
89% of companies expect to compete mostly on the basis of customer experience as of 2016 (Gartner). Yet, this much-discussed…
Customer Experience
Tech-driven innovation has spurred tremendous change across a broad range of entrenched industries in recent years, from entertainment (Netflix) to…
Customer Experience
Customer Experience at the Heart of Alaska Air’s $2.6B Acquisition of Virgin America Two titans in airline customer experience (CX)…
Customer Experience