I first came across this idea in the book Moments of Truth by Jan Carlzon, which I consider one of…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Several years ago, Gartner research on how customers allocate their time in the buying process indicated about 17% of their…
Customer Experience
Customer experience is the most vital aspect that needs to be positive in order to be successful in the market.…
Customer Experience
Image by Pettycon from Pixabay Live chat in customer service has experienced continued popularity over the last several years. Why?…
Customer Experience
Customer service chatbots are a white-hot topic nowadays. Vendor marketing drumbeat is loud, and they promise nothing short of eradicating…
Customer Experience
91% of enterprises have adopted or have plans to adopt a digital-first strategy. Of these enterprises, 48% already have a…
Customer Experience
Without trust, your company will never succeed. Building your business hinges on cultivating trust in your brand, with your products,…
Customer Experience
Your customers are the heroes of your story! According to research, 75% of business buyers expect personalized offers from sellers.…
Customer Experience
What do America’s longest running companies all have in common? They focus on the big picture: customer lifetime value. To…
Customer Experience
When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your…
Customer Experience