Less is more. Ludwig Mies van der Rohe Source: Wikipedia Most are familiar with this expression, but what about its…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Two recently released reports offer a mixed view of the current state of customer experience (CX) management. Most business leaders…
Customer Experience
The voice of the customer is a very important person in any company. This is the person that sees things…
Customer Experience
I’m thrilled to keep going with our blog series on customer success metrics. In our previous post, we discussed the…
Customer Experience
Sometimes, it’s so easy to get caught up in the process of converting new customers that you forget that your…
Customer Experience
If you want to know where a business is today, look at their sales. But if you want to know…
Customer Experience
No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses…
Business News
All feedback from your customers is valuable, but there are certain types of qualitative data that can give you more…
Customer Experience
Are you looking for a loyalty program for your online store? Or do you already have one but aren't sure…
Customer Experience
Recently I attended the inaugural Customer360 Africa conference in Sandton, Johannesburg, with a few of my colleagues. It was a…
Customer Experience