The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is growing,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The Importance of Measuring the Customer Experience In today’s digital-first-but-not-digital-only, customer-centric world, customer experience (CX) has quickly emerged as a…
Customer Experience
The Japanese have a famous business mantra: O-kyakusama wa kamisama—the customer is God. That’s their heavyweight version of: The customer…
Customer Experience
With 85% of US residents owning mobile phones, the market is fast approaching saturation. Service providers are shifting from a…
Customer Experience
Customer expectations of how companies should engage with them have fundamentally changed. And legacy financial services providers haven’t been able…
Customer Experience
Employee Engagement Creates Value in the Workplace According to the Business Roundtable, “investing in employees” was the second highest priority…
Customer Experience
Traditionally, customer support has been viewed not as a call center, but as a cost center. And for good reason.…
Customer Experience
Apptentive recently published The Ultimate Guide to Customer Experience, a comprehensive eBook diving into everything customer experience (CX); from breaking…
Customer Experience
Five fundamental questions you should consider when mapping your CX journey Customer experience (CX) is a very simple term, relating…
Customer Experience
The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused…
Customer Experience