Customer churn, often called customer attrition, may not be the most uplifting metric, but it’s crucial for companies to monitor.…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The holiday meal. Image by PublicDomainPictures from Pixabay If you are the chef, it’s one of if not the most…
Customer Experience
Client experience, otherwise known as CX, is something you will hear often as you determine how to design and implement…
Customer Experience
Recent Gartner research discovered that over 80% of organizations currently expect to compete primarily on customer experience (CX). In other…
Customer Experience
American companies lose nearly $140 billion annually to avoidable customer churn — that’s a number that would be frightening if…
Customer Experience
Define Your Customer Experience Strategy and Link to Execution What exactly is a customer experience strategy? Spend any time online…
Customer Experience
In a customer-centered economy, where a lot of revenue growth occurs within the established customer base, churn is a big…
Customer Experience
Product usage metrics reveal the relationship your customer has with your product—and provide context for the relationship you should be…
Customer Experience
With a heritage of being a public utility, service providers have made great strides moving from an engineering dominant DNA…
Customer Experience
Regardless of the business niche or industry, establishing trust and authenticity is paramount, in an era of digital skepticism, companies…
Customer Experience