It’s December. For us software people, that means it’s time for three things: Holiday fun Closing Q4 and… Microsoft Excel!…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Your customers are working with you because your company’s products and services are valuable The quicker you can deliver that…
Customer Experience
Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten…
Customer Experience
Throughout my career, I have focused on achieving operational excellence. I enjoyed measuring anything that could be measured and establishing…
Customer Experience
With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to…
Customer Experience
The customer experience (otherwise known as CX) is quickly moving to the forefront of considerations that are required for exceptional…
Customer Experience
Do you miss long lines and crowds of people who were craving to get in Your store and buy Your…
Customer Experience
The Beginning of Customer Relationship Management It was the 80’s. Hair was big, rock was loud, and something funky and…
Customer Experience
Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human touch our customers and…
Customer Experience
What if the return on your investment is even beyond what you were hoping? Focusing on your customers will result…
Customer Experience