Customer acquisition; the practice of bringing in new customers/clients that fit the ideal customer profile (ICP) for your company. A…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
A positive customer experience used to mean a smile, a firm handshake, and a kind word — but not anymore.…
Customer Experience
Cultivating the relationships you have with your customers is key to building your brand and growing your business. With social…
Customer Experience
Customer Experience (CX) expectations have been changing over the years due to the rise of digital marketing. With better ways…
Customer Experience
Email marketing is there, and it’s not going away very soon. It’s still a very potent means of reaching across…
Customer Experience
Digital communication technologies have tremendously evolved from human interaction to automated communication during the past decade, causing a shift in…
Customer Experience
Customer experience management is essential, but not enough on its own. Traditionally, businesses have approached customer experience with a focus…
Customer Experience
I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed…
Customer Experience
More than a third of hourly, customer service workers feel physically and emotionally drained after an average day’s work. And,…
Customer Experience
When you are thinking about the collection of customer feedback, it is highly likely you would get overwhelmed as there…
Customer Experience