In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
https://media.blubrry.com/whats_your_edge/content.blubrry.com/whats_your_edge/The_Downside_of_the_Quick_and_Easy_Customer_Win.mp3 Who wouldn’t want fast and easy customer growth for your business? How can there be a downside to…
Customer acquisition; the practice of bringing in new customers/clients that fit the ideal customer profile (ICP) for your company.…
A positive customer experience used to mean a smile, a firm handshake, and a kind word — but not…
One of our faithful subscribers sent in a question. While he’s in the hospitality industry, this could apply to…
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In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best,…
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Email marketing is there, and it’s not going away very soon. It’s still a very potent means of reaching…
Over the past few years, companies have taken an interest in making significant changes, upgrades, and facelifts to the…
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have…