Ryan: Is it cheaper to sign a new customer? Or to keep an existing customer? Dwight: Keep an existing……
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
In a way, customer service and the principles behind it are timeless. A business builds a product or offers…
Customer Experience
Okay, maybe it’s not the secret, but what I’m about to share with you is one of the secrets.…
Customer Experience
Digital communication technologies have tremendously evolved from human interaction to automated communication during the past decade, causing a shift…
Customer Experience
Whether I’m looking for a new couch for a move or a new coat for the fall, the first…
Customer Experience
Some things just cannot be automated. I recently had an awesome exchange on LinkedIn around some of the differences…
Customer Experience
Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the…
Customer Experience
Every job exists thanks to customer funding. As Peter Drucker said, “The customer is the foundation of a business,…
Customer Experience
I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he…
Customer Experience
I dropped my car off at the dealership the other day for a minor repair. I didn’t know what…
Customer Experience