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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

Dealing With Angry Customers: Be Sincere When You Apologize

“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a…

Shep Hyken
November 1, 2021
Customer Experience

Old School Ideas Can Have Big Impact 

Many years ago, my daughter and I were in our basement, and she found an old typewriter. She looked at…

Shep Hyken
October 24, 2021
Customer Experience

4 Ways to Keep Your Customers Coming Back

Ryan: Is it cheaper to sign a new customer? Or to keep an existing customer? Dwight: Keep an existing… Michael:…

Rob Wilson
October 22, 2021
Customer Experience

Digital Customer Service: ChatBots Are to Quantity What Humans Are to Quality

In a way, customer service and the principles behind it are timeless. A business builds a product or offers a…

Daniel Burrus
October 17, 2021
Customer Experience

The Secret to Customer Loyalty

Okay, maybe it’s not the secret, but what I’m about to share with you is one of the secrets. Actually,…

Shep Hyken
October 15, 2021
Customer Experience

Automated Customer Communication: A Look Ahead at 2022

Digital communication technologies have tremendously evolved from human interaction to automated communication during the past decade, causing a shift in…

Oren Todoros
October 13, 2021
Customer Experience

7 (Non-Generic!) Customer Engagement Strategies & Examples

Whether I’m looking for a new couch for a move or a new coat for the fall, the first thing…

Céillie Clark-Keane
October 12, 2021
Customer Experience

Want to Improve Customer Engagement? Look In the Mirror Then Do These Things.

Some things just cannot be automated. I recently had an awesome exchange on LinkedIn around some of the differences between…

Steve Bernstein
October 11, 2021
Customer Experience

Customer-Centricity Goes Beyond Customer Experience Management

Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the company…

Lynn Hunsaker
October 9, 2021
Customer Experience

Customer Experience for the Future — Key #1: Context is King

Every job exists thanks to customer funding. As Peter Drucker said, “The customer is the foundation of a business, and…

Lynn Hunsaker
October 8, 2021
Customer Experience

The 5 Best Things to Say to an Angry or Upset Customer

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed…

Shep Hyken
October 8, 2021
Customer Experience

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