Have you ever reached out to customer service on one channel, gotten frustrated because things are going nowhere, and switched…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Many companies are searching for and inventing new ways and tools for boosting customer engagement. My way is do everything…
Customer Experience
Are you regularly negotiating with clients over price? After a recent event, I got the following email from an executive…
Customer Experience
I can’t believe Jurassic World is back in theaters. I saw a funny meme recently that asked, “What year is…
Customer Experience
In this week's Monday Motivation, a Monday email sent to subscribers to our eNewsletter The Customer Conversation, we spoke about…
Customer Experience
With companies like Amazon offering next day, or even same day delivery, it’s no wonder we have become so impatient…
Customer Experience
This article might be perceived as a rant, but stay with me because I think you will agree there is…
Customer Experience
Is your entire company - executives and employees alike - aligned with and around the customer? Do they know who…
Customer Experience
According to IDC Worldwide Retail Predictions, CIOs will make omni-channel integration technology a top investment priority this year. They will…
Customer Experience
On your marks… Let's start… The CX Feud! (DISCLAIMER: The CX Feud is a game in which 150 customer experience…
Customer Experience