It’s no secret that tablets and smartphones are transforming the field service industry. In fact, more and more companies are…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Who Do You Want As Your Customer? Recently I was working with a client and we were discussing different types…
Customer Experience
According to research, over 70% of all customers who leave a company for its competition have no problem with the…
Customer Experience
Someone in your organization irritated your customer. The customer left angry or upset. Maybe the customer was less than friendly…
Customer Experience
No matter your role in customer service – whether you’re a VP, a manager, or a rep – checking your…
Customer Experience
When I was selling enterprise software to the Fortune 500, I used to follow the “five touch” rule. The idea…
Customer Experience
Customers are more empowered than ever before, presenting your business with significant challenges but which, when handled correctly with multi-channel…
Customer Experience
The customer is always right, the old saying goes. But if a company is big enough, should it care what…
Customer Experience
It’s a lot easier to keep an old customer than win a new customer. In fact, it can cost seven…
Customer Experience
For many years, we've been told that content is king. "Content marketing" is essential for educating, informing, and engaging our…
Customer Experience