Whether you’re doing the bulk of your customer marketing online or offline, in today’s market you are a digital product.…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Many of you know that customer centricity is essential today. You must put the customer clearly at the heart of…
Customer Experience
There’s a lot of talk these days about the power of the bot to transform the way we think about…
Customer Experience
Do you remember a scene in Star Trek IV in which Scotty picks up the mouse of a 20th century…
Customer Experience
To build loyalty, it isn’t enough to say “thanks” once in a while or offer a discount here and there.…
Customer Experience
As business practices adapt, change, and develop over time, new terminology tends to get added to the standard business lexicon.…
Customer Experience
As marketers and businesses owners, it can be easy to get caught up in the concept that we are selling…
Customer Experience
Do you feel like your customer service costs are dragging down your bottom line? Hiring and training enough competent people…
Customer Experience
The B2B customer experience isn’t a shifting landscape anymore. It’s a whole other planet. Your customers are relying on honest…
Customer Experience
Image courtesy of Pixabay Do you know the difference? When we discuss the various statements an organization needs to align…
Customer Experience