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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

The Fish Is So Fresh It Hasn’t Even Thawed Out

I’ll always remember having dinner with my good friends, Kim Tucci and the late John Ferrara, over 30 years ago…

Connor Brooke
August 24, 2017
Customer Experience

5 Techniques to Improve Local Community Outreach

If your current marketing efforts aren’t resonating with your local community, perhaps it’s time to adjust your community outreach strategy.…

James Spillane
August 23, 2017
Customer Experience

Stop Confusing “Objections” With Concerns

Almost every traditional book on sales methodologies has a section on overcoming objections. The techniques proposed often seem to be…

Connor Brooke
August 22, 2017
Customer Experience

“Help Me Help You!” The Best Kept Secret of Customers Success

If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of…

Jay Leonard
August 21, 2017
Customer Experience

Customer Journey Mapping to Improve Your Customer’s Experience

Not too long ago, marketers could easily map out the path a buyer took from first contact to making a…

Jay Leonard
August 18, 2017
Customer Experience

5 Tools for Finding the Influencers Your Customers Are Listening To

Your customers don’t want to hear about you from you. According to a Forbes and Elite Daily report, 33 percent…

Alan Draper
August 17, 2017
Customer Experience

Using Technology to Improve Your Customer Experience

63% of companies prioritized investing in new technology to improve customer experience and the options are far and wide when…

Jay Leonard
August 17, 2017
Customer Experience

5 Human Nature Essentials for Customer Experience

Delivering exceptional customer experience isn’t about having the best products or services. It’s about making sure your customers have the…

Alan Draper
August 15, 2017
Customer Experience

The Immense Value of Repeat Customers

Businesses that exclusively focus on traffic generation and conversion may want to rethink this strategy because it diverts attention and…

James Spillane
August 15, 2017
Customer Experience

The Candidate Experience and the Customer Experience

Image courtesy of Pixabay How much thought have you put into your candidate experience? Is it made to attract them…

Jay Leonard
August 15, 2017
Customer Experience

The Science of Increasing Customer Loyalty

A common misconception about conversion optimization is that your work ends when the user converts. This is a limited way…

Alan Draper
August 10, 2017
Customer Experience

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