This third and last post regarding my experience withe UK healthcare system follows on from two earlier posts – Part…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The phrase ‘moment of truth’ (MOT) was first introduced by Richard Normann and popularized by Jan Carlzon in his 1987…
Customer Experience
Here’s a nightmare call center situation. You’re the team leader, supervisor, or manager of a once-respected call center that has…
Customer Experience
There's a lot of talk about going the extra mile to keep customers happy. But is there a point where…
Customer Experience
Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and only the…
Customer Experience
My last post (a practical enquiry into service, customer experience and customer-centricity) generated some interesting conversations. A particularly interesting conversation…
Customer Experience
How should small businesses leverage live chats to reach customers or clients? The answers below are from the Young Entrepreneur…
Customer Experience
The customer is king, influencing the actions of even the largest corporations when it comes to customer service. When Bank…
Customer Experience
In the Age of the Digital Customer - Make Every Channel Count (© Cienpies Design / Illustrations | Dreamstime.com)PART 7:…
Customer Experience
Apple customers most commonly cite store employees as the reason for why they are promoters. Although Apple is an incredibly…
Customer Experience