When it comes to keeping your customers happy, providing them with a voice is crucial. And the channels you provide…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Many contact centers have had a bumpy ride as they hopped on the omnichannel roller coaster. A Multichannel Merchant survey…
Customer Experience
Image by Wokandapix from Pixabay Ask anyone how long the COVID-19 pandemic has been affecting their daily life, and you’ll…
Customer Experience
How will the history books describe 2020? A year of change, a year of uncertainty, and perhaps a year of…
Customer Experience
It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the…
Customer Experience
Are you tired of dealing with constant client emergencies at your agency? After my latest INBOUND talk—on handling difficult clients—an…
Customer Experience
The Customer Data Platform market is projected to expand quickly over the next five years, rising from USD 2.4 billion…
Customer Experience
Image courtesy of Spiegel Medill at Northwestern Customers’ expectations for online shopping are increasing as technology evolves and social media…
Customer Experience
Image source: CSWeek.com National Customer Service Week was established in 1984 by the International Customer Service Association (now a part…
Customer Experience
A customer's experience with one or more of your touchpoints can make or break a sale. Every touchpoint channel and…
Customer Experience