A recent study carried out by Feefo has revealed that 28% of customers value product quality over customer service. And,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
In a post-COVID world, the future is full of obvious challenges and less obvious opportunities. In this fast-changing environment, most…
Customer Experience
Every time my pet supplies arrive on my doorstep in the big, cardboard Chewy box, I get excited to unpack…
Customer Experience
Customer satisfaction is one of the most important metrics you can track when growing your business. The experience people have…
Customer Experience
Today's shoppers don’t want a hard sell. They want a great user experience (UX). User experience covers all aspects of…
Customer Experience
In the time of coronavirus, trade shows and conventions are no-gos. As hundreds of in-person industry events get nixed, billions…
Customer Experience
Raise your hand if 2020 made you toss old customer service playbooks out the window. Yeah, us too. Honestly, saying…
Customer Experience
What does the customer want now? Let’s face it, the idea of ‘new normal’ is behind us. We are in…
Customer Experience
Photo by Luke Peters on Unsplash We are now two weeks into November and even closer to Black Friday, the…
Customer Experience
In a world of infinite options, there are endless ways to solve our problems. As consumers, we've adapted by getting…
Customer Experience