When you buy a product online, do you check reviews from existing customers? Odds are, you do, and you’re not…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Occasionally, customer advisory board (CAB) managers will receive a request from a CAB member to substitute another representative from their…
Customer Experience
If you've been following this blog lately, you know I've been thinking about getting a dog. We had quite a…
Customer Experience
As marketers, we all know that the success of your business depends greatly on how satisfied your customers are. One…
Customer Experience
Customer retention is key when managing a successful business. You want to keep your customers coming back again and again.…
Customer Experience
In 2020, artificial intelligence (AI) and machine learning applications are fundamentally reshaping customer experience (CX). A recent article in Forbes…
Customer Experience
A recent survey highlights how unhappy Americans are with the products and services they purchase. The 2020 Customer Rage study,…
Customer Experience
You’re running a contact center during the Fourth Industrial Revolution. In 2016, Klaus Schwab, founder and executive chairman of the…
Customer Experience
What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents……
Customer Experience
What do Amazon’s Jeff Bezos and Costco’s Jim Sinegal from Costco have in common? They both have a history of…
Customer Experience