Internet businesses came into existence in 1991 when the Internet became a platform for commercial use. It has become a…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
When I think of Verizon FiOS I can honestly say that I have had a good user experience. From the…
Customer Experience
Are your customer service skills up to par or are you making fatal mistakes that turn your customers away? Few…
Customer Experience
Why do almost all change initiatives fail to deliver? I have participated in various organizational change efforts aimed at improving…
Customer Experience
It looks like 2013 could be “The Year of the Marketer,” according to the CMO Council. Their recent “State of…
Customer Experience
I was one of the four speakers on the speaker panel yesterday at the Technology For Marketing & Advertising conference/Exhibition…
Customer Experience
According to Pew Research, 66% of consumers now use their smartphone to make purchase decisions. Half have used mobile devices…
Customer Experience
Last week, I came across Bridget Fletcher’s CMO.com article “B2B Is the New B2C.” Fletcher noted the parallels she saw…
Customer Experience
Ten minutes isn’t all that long to wait at a doctor’s office or the DMV. In fact, you’re lucky if…
Customer Experience
Amazing customer service doesn’t happen by accident. It happens on purpose. I recently posed the following question to a group…
Customer Experience