Ok, so a customer has found your business, has probably checked out your website and is now calling you to…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Recent research by Aberdeen Group reveals the benefits contact centers can gain with Agent Desktop Optimization (ADO) initiatives. With ADO…
Customer Experience
With cloud-based everything dominating the tech-world landscape these days, it’s reasonable to consider the pros and cons of migrating your…
Customer Experience
New technologies have dramatically shifted the consumer landscape and now businesses have access to more information about their customers than…
Customer Experience
In today’s world, more and more people are choosing to do everything from their smartphone. Ordering dinner, purchasing tickets, paying…
Customer Experience
Over the last week we have seen the banking sector take a fresh blow, with the current crisis in Cyprus…
Customer Experience
Marketers often turn to social media to help boost traffic to their websites, and as a result, sales. But while…
Customer Experience
With today's consumer being so connected, whether it's to devices, digital content or to each other, it's time that companies…
Customer Experience
Many small businesses assume that their main marketing goal is to woo new customers to the business. Keeping existing customers…
Customer Experience
Conversion funnels are paths that your prospective customers take before they turn paying clients. A conversion funnel can be as…
Customer Experience