Defining Your Customer’s Loyalty What would happen if you were just a little higher priced than your competitor? How would…
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
A Common Sense Customer Service Tactic The other night, I gave a speech focused more on motivation than on business…
Recently, I came across this piece – Don’t Let Strategy Become Planning - from Roger Martin. I recommend reading it.…
You may have heard of Mailbox, a new tool for email. The well-hyped app has an awesomely sleek video that…
1. Understand Your Customers Understanding your customers is essential to establishing and maintaining relationships that deliver returning revenue as well…
What’s the simplest way to make customers happy? Inform them that their requests have been acknowledged and that they will…
To get your customers talking about you, you have to give them something to talk about, right? (Anyone else suddenly…
Customer retention is ultimately driven by value. Even the best segmentation, targeting, positioning, creative messaging or promotion with flawless execution…
Being a physics graduate I value an insightful theory that opens up new domains of enquiry and provides access to…
Customer service metrics are MUCH more than a number, they’re the key to tell your people where they’ve been, where…