While being interviewed on a local radio show, one of the co-hosts posed this question - “Errol, exactly what is…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Good customer service experiences are the foundation of any company that wants to win the customer. When it comes to…
Customer Experience
What's the real definition of on-time delivery? According to a recent book titled Exceptional Service, Exceptional Profit, the real definition…
Customer Experience
According to recent research, 78% of consumers reported that their most satisfying experience took place when a capable and competent…
Customer Experience
Everyone hates spam. And I admit it; I’m part of the problem. No, I don’t control a vast army of…
Customer Experience
Start by Focusing on Employees, Not the Customer How do you turn a good idea for a corporate culture into…
Customer Experience
Over the past few years I have been giving a speech about the “six layers” of customer engagement. It has…
Customer Experience
For companies seeking stronger consumer relationships, Millennials are natural collaborators. Born between 1980 and 2000, this highly connected generation has…
Customer Experience
Barclays U.K. has landed itself in hot water with a Nevahold user. The user in question goes by the Twitter…
Customer Experience
I was fortunate enough to attend an IMT (Instituto Mexico de Teleservices) event in Mexico City. The event was focused…
Customer Experience