Your income hinges on your ability to provide excellent customer service. If you are not available for your customers when…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
I was having a conversation about the “state of sales” with some colleagues recently, some of the smartest people I…
Customer Experience
The Customer Buying Process (also called a Buying Decision Process) describes the process your customer goes through before they buy…
Customer Experience
One of Albert Einstein’s well-known statements is “Information is not knowledge. The only source of knowledge is experience.” This is a…
Customer Experience
A customer experience management professional can be one of the most valuable, revenue generating employees within an organization. As many…
Customer Experience
Customer service at many companies is on life support, and management is ignoring the miracle cure: the customer service team. …
Customer Experience
When you are selling a product online, it’s pretty clear what you want your visitors to do: hit the checkout…
Customer Experience
Zappos.com is more than an electronic shoe store. It is a supportive community that happens to put you in a…
Customer Experience
Even during a global recession, the hotel industry can thrive and often continue to grow by improving their customer satisfaction…
Customer Experience
“A new kind of car. A new kind of car company.” Saturn may have used those lines to launch its…
Customer Experience