In the context of this article I am using the term “Customer Feedback” to include content from company sponsored Voice…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Most senior executives are well acquainted with the concept of influencer marketing. The idea is to build relationships with a…
Customer Experience
The days when a company could sell just because its product was unique are over! Nowadays, companies can create and…
Customer Experience
As a seasoned entrepreneur, I’ve seen a lot of companies struggle with taking their business to the next level once…
Customer Experience
When teaching your inside sales team how to cross-sell, many techniques are required for a smooth and successful transaction. First,…
Customer Experience
Early this month Barnes and Noble announced that CEO William Lynch has stepped down. The move naturally led to a…
Customer Experience
“Treat others as you would like to be treated.” It’s a rule most of us learned early in life, probably…
Customer Experience
With the rapid growth in the number of customer service channels available to the consumer comes the opportunity for organisations…
Customer Experience
With the recent increase in business rates coming into force this month, retailers are baring the brunt of the 2.6%…
Customer Experience
Summer is a great time to reflect on the progress we have made to date on our plans, be they…
Customer Experience