One of the most underutilized business practices today is doing an internal audit of your customer experience. We audit our…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
No matter what your industry, there’s one offering that can potentially serve as a great differentiator, and that’s service and…
Customer Experience
One of Forrester’s most recent reports, “Competitive Strategy in the Age of the Customer,” found that customer experience leaders had an…
Customer Experience
Business owners are always looking at ways to improve customer service delivery. In order to grow and achieve excellent customer…
Customer Experience
I’m always surprised when leaders of organizations believe that small details don’t count. They often say things like, “That’s just…
Customer Experience
Management consulting company Accenture recently released its ninth annual Global Consumer Pulse Survey, chock-full of bad news for retailers around…
Customer Experience
Let’s face it… in today’s digital era information means profits, especially when it comes directly from customers. But why aren't…
Customer Experience
You probably know the Christmas classic, Elf, starring Will Ferrell. It’s an uplifting tale of a human raised by elves…
Customer Experience
In 1999, you could kind of be a jerk on the internet and get away with it. Forget the internet;…
Customer Experience
Why would a business want to create devotees? Devotion is an interesting phenomenon. Devotion creates a strong bond between a…
Customer Experience