No matter how much time you spend on delivering good customer service, sometimes it’s just not enough. There will always…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Streamline is defined by Merrian-Webster Dictionary as “to make (something) simpler, more effective, or more productive”. When customers reach out…
Customer Experience
No one likes to receive a complaint, but it really is a matter of whether they arrive sooner or later.…
Customer Experience
There’s a big difference between describing what your business does… and what your business does for your customer. Anyone can…
Customer Experience
Many organizations think they are “best in class” when it comes to customer service, but few customers would agree that…
Customer Experience
As we speak, all over Holland little kids are getting nervous. Because tonight, December 5, is Sinterklaas and the infamous…
Customer Experience
According to Gartner (Customer Relationship Management Software, Worldwide, 2012), the global CRM market is growing three times as fast as…
Customer Experience
It’s always wiser to learn from others’ customer service mistakes and not your own. If you don’t watch for the…
Customer Experience
Is offering a good customer service important? Of course it is. You don’t need me to tell you that, because…
Customer Experience
How well does your organization execute the omnichannel customer experience? Is there awareness around it? Is it a priority? If…
Customer Experience