When I think about customer-centric cultures, companies like Zappos, Southwest, and Ritz-Carlton come to mind. Herb Kelleher, the former CEO…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal…
Customer Experience
The ultimate disaster that can destroy your customer experience is a lack of safety for the customers your serve. No…
Customer Experience
Omni-channel, customer experience, big data, little data, Nexus of Forces – all of these words and phrases will continue to…
Customer Experience
'Twas the night before Christmas and all through the house, everyone was on their smartphones trying to figure out when…
Customer Experience
In a world where texting and online chat have become the preferred communication channels, you may have picked up on…
Customer Experience
Amazon.com’s rise to a $75 billion/year company did not happen accidentally. At the helm, CEO Jeff Bezos has strategically crafted…
Customer Experience
Amazon is ending 2013 on a curious note. Just a few months ago, they wowed customers and garnered praise for…
Customer Experience
While many retailers may have embraced multi-channel shopping, the idea of multi-channel customer service is often overlooked, despite playing a…
Customer Experience
Customer service is certainly a key part of the customer experience, however the customer experience is the organization and culmination…
Customer Experience