What is “customer loyalty” exactly? What is that sticky, though sometimes nebulous quality that causes customers to choose a brand…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
One of the greatest things you can do as a small business is to build a brand customers love. When…
Customer Experience
It’s April, which means it’s Customer Loyalty Month. Customer loyalty doesn’t just “happen” – it comes from a company that…
Customer Experience
In the current fiercely competitive business landscape A happy customer is more likely to be a loyal one, coming back…
Customer Experience
I recently sent out a pitch on HARO (Help A Reporter Out). If you haven’t gotten on the HARO bandwagon,…
Customer Experience
Anyone who’s spent part of their lives living and working in a small town will tell you it’s often something…
Customer Experience
If you’re reading this, then most likely you and your company invest a significant amount of resources in the contact…
Customer Experience
When customers patronize a business, they expect to be sold quality services and products. Of course, customers also assume that…
Customer Experience
When it comes to looking after customers, some businesses are sadly stuck back in the last glacial period. Take a…
Customer Experience
Every now and then, a song comes out that's so catchy (whether good or bad) that you can't help but…
Customer Experience