Customer experience touch points are not created equal. Findings from a study of six B2B technology companies highlight the top…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Comparing fitbit with Google Glass... Comparing Apples with Oranges I am a "Google Glass Explorer" (translation: I coughed up $1,500…
Customer Experience
In customer service, you often have to put yourself in your customers’ shoes and visualize their experience so that you…
Customer Experience
A “customer” can be defined in different ways, as can a “client.” How do you know when a customer is…
Customer Experience
Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and…
Customer Experience
Customer images are a great way to show potential customers the value of your product. Amazon knows this and has…
Customer Experience
For years companies have been outsourcing different parts of their business. This isn’t a problem in itself it can even…
Customer Experience
To Tweet or Not to Tweet The whole point of having customer service, as the term implies, is to offer…
Customer Experience
Customer support plays a vital role in global businesses. Good customer support increases ROI, keeps customers engaged, and raises sales.…
Customer Experience
There are many tools available today to offer support to your online customers. Good customer service plays a critical part in…
Customer Experience