Customers are the most important part of any business because they are the lifeblood of your company. Without your customers,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
It is fascinating to note how many companies brag about their excellent order taking system or their customer service. However,…
Customer Experience
The value of customer feedback is immense. It can be used to increase sales, improve retention, boost revenue and shape…
Customer Experience
Technology is a wonderful thing. It put a man on the moon, cured small pox and gave us Twitter but…
Customer Experience
Scripted customer service isn’t a customer’s best ally. In the best case, people might chuckle at your scripts, but more…
Customer Experience
I have a hard time buying gifts for my niece. She isn’t a typical 4-year-old girl; she’s not super into…
Customer Experience
Have you done an online search for your business lately? If you do not regularly monitor the results and maintain…
Customer Experience
Bad Customers are bad for the Company’s Culture One of my favorite topics to write and speak about is about…
Customer Experience
Bad customer service experiences are nothing new - as annoying as they may be to live through. In fact, they’re…
Customer Experience
Every week I get at least two invitations for webinars exploring various customer engagement technologies. Apparently brands are really interested…
Customer Experience