If you’re reading this post, chances are you view customers as the most vital ingredient to your business’ success. Yes,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Many small businesses fail to realize just how important good customer is for the overall health of your business. This…
Customer Experience
If you are working in customer service you probably heard about the H2H (Human to Human) trend lately. While I…
Customer Experience
You know the feeling: You’ve done everything you can to satisfy an unhappy customer when you find a rambling, spiteful,…
Customer Experience
As the late American businessman and founder of Walmart, Sam Walton, once said: “There is only one boss. The customer.…
Customer Experience
It’s much easier to market to existing customers and get them to buy more than to spend the time, money,…
Customer Experience
Image courtesy of Google Books What is the purpose of a business? Not sure? Consider this. In Peter Drucker's The…
Customer Experience
Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit…
Customer Experience
To address the question in the title, let’s begin with another question: what is the main reason customers and consumers…
Customer Experience
The customer service and the marketing departments of a company are usually two distinct and very different departments. However, smart…
Customer Experience