It’s not breaking news to say that managers responsible for customer service are busy people with quite a lot on…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Have you ever wondered why customers say they buy your products based on price - and then, in the end,…
Customer Experience
Companies that delivered great customer experiences outperformed laggards by a considerable margin for five years running based on a study…
Customer Experience
We all know customer satisfaction is essential to the survival of our businesses. How do we find out whether our…
Customer Experience
Until recently, no one talked about “customer experience marketing.” Today, it’s a bit more common among analysts and vendors, but…
Customer Experience
The concept of a unified customer experience has excited and worried retailers for some time now. Following a consumer’s purchasing…
Customer Experience
Hypothetical situation: The boss has asked you the following question, “How do customers find out about your company?” Give me…
Customer Experience
Voice biometrics, gamification and video technology have been hot topics in the customer service industry in the last 12 months,…
Customer Experience
Why won’t customers behave? You spent months and months on that website redesign. It’s true to your brand identity; your…
Customer Experience
For many businesses, reaching new customers is a top priority. You’re eager to expand your audience, make new connections, and…
Customer Experience