Jay Leonard

Gone are the days of a company’s lone “IT person” – a mysterious and omniscient entity, sitting in an over-sized…

Newsflash: Email marketing is neither dead nor dying. Each year, many bloggers write doom-and-gloom posts about email marketing. They predict…

The exciting part of marketing is execution. Writing interesting content, increasing your social network, and watching as your PPC campaign…

More than 100 billion emails are sent and received every month. Email is definitely seen as a primary way to…

Content marketing goes well beyond writing a blog post and tweeting it to your users. In fact, it's entirely possible…

According to articles in the Huffington Post and Forrester, crafting a better customer experience has benefits flowing directly to your…

We are excited to roll out this new format for our Quick Tip blog posts! This feature provides screenshots for…

As e-commerce grows and the Internet spreads through our lives to inform our hourly habits, e-commerce retailers must make sure…

As a small business owner, you likely strive to succeed and grow your business each day. You try your absolute…

As Fashion Week moved from Milan to Paris this week, marketers watched for reactions to the experimental consumer-facing formats that…

Not to be confused with fishing but it is based around the same concept. Except that in a successful phishing…

When your team is struggling to figure out what feature or product to build next, how to position your next…

Customer Support It sometimes frustrates me, and I’m sure it does you as well, when you call to get customer…

When creating a Quality Management System (QMS) using the requirements of ISO 9001:2015, you will find that corrective action is…

As marketers or small business owners, there is no better vision for our future than amassing a large number of…