Retaining customers is a bottom-line must for successful companies—especially SaaS companies where a predictable customer base is a must. An…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Fast, agile companies are relentless in using customer feedback to drive improvements and to make the necessary changes to accelerate…
Customer Experience
One of my favorite pieces of advice from Return of the Customer by Don Peppers and Martha Rogers is; “Without…
Customer Experience
To improve customer service response times and cut costs, 32 percent of organizations plan to shift customer service from live…
Customer Experience
It is estimated that over 8,600 brick-and-mortar stores will have closed their doors in 2017. These dismaying numbers surpass 2008,…
Customer Experience
In the year ahead — and well beyond — financial services organizations will be shifting their strategic focus to the…
Customer Experience
Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the…
Customer Experience
A mobile CRM is a software that is deployed or installed in a mobile device—usually a smartphone or tablet—that connects…
Customer Experience
It’s that time of the year where firms (operating on a fiscal year of January to December) evaluate their 2017…
Customer Experience
Curiosity is the key to great listening skills that improve customer experience. When you’re truly curious about your customer’s opinions,…
Customer Experience