My title at work is Chief Change Architect and I focus on helping organizations through the why, what, and how…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Events serve as impactful communication tools that enable businesses to accomplish various objectives, including networking, employee education, brand development, lead…
Customer Experience
We wish that no one ever has to contact our customer service teams. We want our products and services to…
Customer Experience
The holidays are right around the corner, which means it’s prime-time for shopping, both in-store and online. So, when you…
Customer Experience
“Customer experience (CX) is the new Marketing battlefront,” declared Gartner in their Customer Experience study. More than two-thirds of the…
Customer Experience
In the B2B space, customer experience is primarily thought of as a post-sale concern. Once a potential customer has converted,…
Customer Experience
Halloween has always been my favorite holiday. As a child, I always looked forward to dressing up, watching scary movies,…
Customer Experience
The wave of GDPR panic that overwhelmed many digital marketers at the start of the year, has been cited as…
Customer Experience
When someone reaches out to your customer service team, more often than not, they’re experiencing some sort of issue. As…
Customer Experience
When your company publishes a new blog post or social media update, is it typically met with immediate likes, comments…
Customer Experience