If you are in charge of customer retention in a recurring-revenue business, you know that your competition is always trying…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Insights Come Hand and Hand with Listening There is no feedback more important for companies to utilize than the candid,…
Customer Experience
According to research from Bain and Company, increasing customer retention by just 5% can lead to a whopping 25%-95% increase…
Customer Experience
Every customer journey, as complex and convoluted as it may be today, starts the same: “I want.” The I-want moment…
Customer Experience
While celebrating my daughter’s 20th birthday at a local steak restaurant – yes, the chicken finger & fries meals are…
Customer Experience
It’s no secret repeat business is critical to success; still, many businesses commit the bulk of their marketing budgets to…
Customer Experience
The buzz around the Customer Data Platform (CDP) technology category has exploded in recent years. I don’t think a day…
Customer Experience
After the social media platform’s scandalous 2018, the trust of the masses on Facebook has declined by 66%. The social…
Customer Experience
The world is speeding up. Research has suggested that people are walking faster, eating faster, and speaking faster. People are…
Customer Experience
You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. With a focus on…
Customer Experience