The 80/20 rule is one of the most overused principles in business. It also enjoys a rich history. Around 1904,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The customer voice, also known as Voice of the Customer (VoC), is at the core of any successful customer experience…
Customer Experience
We’re currently in the middle of a transformation, where digital technologies are disrupting the way we conduct our business. Customers…
Customer Experience
Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. As shown in the…
Customer Experience
Imagine this: A screen displaying four apps open in windowed tiles, allowing you to reach the five other apps tucked…
Customer Experience
Even if you collect customer feedback, it won’t have much value if your survey analysis falls short. From not preparing…
Customer Experience
Chatbots are everywhere. These “conversational agents” can help us book a flight, order a pizza, check our bank account balance,…
Customer Experience
The longer a prospective client has to wait for a response from your company, the greater the risk someone else…
Customer Experience
Think of them as your customers—even when they’re heading out the door. That’s the ideal approach when a customer lapses.…
Customer Experience
How much value can you get from connecting customer feedback across all the touchpoints of your customer’s journey? Collecting feedback…
Customer Experience