The antiquated idea that automation will someday replace the human worker has long since been replaced by the realization that…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
How to Drive Meaningful Customer Engagements and Better Marketing Outcomes Customer engagement is defined as all the interactions a customer…
Customer Experience
It’s an understatement to say we are living in interesting times. Now declared a pandemic, the novel coronavirus COVID-19 is…
Customer Experience
The Role of Artificial Intelligence in Customer Experiences It’s 2020, and most will admit we aren’t where some scientists and…
Customer Experience
Unsatisfied customers impact businesses and cost them lots of money every day. As a matter of fact, many studies showcase…
Customer Experience
The subtle differences and commonalities of CX, UX, EX and ROX The acronyms have landed. And they’re all from the…
Customer Experience
Image by mohamed Hassan from Pixabay Turn back the clock a few years, and Gartner made a few bold predictions…
Customer Experience
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It…
Customer Experience
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always…
Customer Experience
I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended…
Customer Experience