David Angelow, a colleague here in Austin, says “differentiating by experience is one of the most successful ways to create…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential…
Customer Experience
In our previous Sharpen HQ office building, my team sat dispersed through a few separate rooms. We had floor-to-ceiling windows…
Customer Experience
COVID-19 has shown us, in a very clear way, that people are emotional creatures. Like it or not, feelings play…
Customer Experience
Every employee — from interns to top executives — experiences business challenges. As the year progresses, these issues change and…
Customer Experience
Although we should always be mindful of improving and doing better tomorrow than we did yesterday, we live in uncertain…
Customer Experience
Image by Gerd Altmann from Pixabay The COVID-19 pandemic has changed the world dramatically. As we look for signs of…
Customer Experience
In certain cultures, every year is celebrated as if it were represented by a certain animal. 2020 is the year…
Customer Experience
The current situation might look grim, but we still wish to provide you with some insightful reading material about surprise…
Customer Experience
A brand is the front line of any business and what customers retain in their heads in the long run.…
Customer Experience