(Part 1. in a 4 part series) How do you grab the attention of your audience, when they are flooded…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Taking good care of customers means connecting with them in a way that suits the demands of their lifestyle and…
Customer Experience
Some organizations seem to have lost sight of the opportunities that promotions, deals, and special offers bring to their business.…
Customer Experience
In addition to the traditional channels of phone, e-mail, and chat, many companies are offering their customers an opportunity to…
Customer Experience
I'm an eternally indecisive shopper. So when I absolutely can’t decide between two or three of something, say curtains, I…
Customer Experience
You’ve most likely heard the old sales cornerstone that it’s cheaper to keep a customer than it is to acquire…
Customer Experience
Patient experience (PX) has become an important topic for US hospitals. The Centers for Medicare & Medicaid Services (CMS) will…
Customer Experience
Patient experience (PX) has become a key concern for hospitals in the US. The Centers for Medicare & Medicaid Services…
Customer Experience
Customer experience is more than just service. Stephen Covey, best-selling author, teacher, and mentor, was a master of customer experience.…
Customer Experience
How loyal are your customers to you? I’ve been with one service provider, AT&T, for years–dutifully paying my invoice month…
Customer Experience